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Cannot log in - Banned? Inactive account?

PostPosted: Wed Oct 14, 2015 11:40 pm
by Informed
Came back from a month break (hit 60, took a break) and now I cannot log in.

At first it was "cannot connect" message, and I realized I was typing in the wrong password...

Now when I try to login, it says my account is closed and is no longer available for use.

Please advise.

Character name is Rijk.

Thanks!