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hacked what do i do ?

PostPosted: Fri Nov 13, 2015 6:13 pm
by AIRLOBB1
So i tried to log in a few days ago, and i culd not. now i se i have no longer have acces to my email nor account. my char has left the guild and playing bgs.

How do i proceed from this ? char name is Zifalli horde ud mage

Re: hacked what do i do ?

PostPosted: Fri Nov 13, 2015 7:00 pm
by Glenzig
If you can prove ownership of the account then they will permanently ban it. That's really the best you can hope for. They place bans on all comprimised accounts.

Re: hacked what do i do ?

PostPosted: Fri Nov 13, 2015 7:06 pm
by Lefeu
Quoting the tos:
"A. Account security

The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Nostalrius staff does not recover hacked accounts."

So make a new account and keep it safe. Sucks but that's how they roll.

Re: hacked what do i do ?

PostPosted: Sat Nov 14, 2015 11:21 pm
by facialhair
ip lock with secret question or some sort of authenticator would be nice