Dealing with scammers and being scammed

[cilution]

What is the proper way to do this? I tried creating a ticket, but it says "Game Masters do not handle bug reports. Please use our bugtracker and provide sources if possible". It sounds as if the ticket was not submitted, and it told me to post here, and assumed I was reporting a bug. Did the ticket actually get submitted? Should I bring the issue up here or wait for an in-game reponse?

[Tyrael]

Greetings cilution,

Scamming results in a permanent ban. Please create a stuck or harassment ticket to report it in-game.

Regards,
GM Team.