Anyone else with this issue?

[Recknis]

Hello, I've been getting this screen for a week now: https://gyazo.com/2b0a265197607a5a97e8694ac743a484
Did anyone else experience the same problem?

[Noxm]

A gm need your character names to investigate !

[Recknis]

Recknis/Kazekage

[Naealath]

Greetings,

I see those 2 characters belong to 2 different accounts, none of them are banned.

Best Regards,
GM Team