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Account locked / Character deleted

PostPosted: Wed Jan 06, 2016 10:43 pm
by mikefoof
I logged on today to find I was banned, I had to reset my password and was able to logged in. After logging in I found my characted deleted.

Was I hacked or was this a server issue of some sort?

Account: Mikefoof
Character: Foofy
server: PvP

Re: Account locked / Character deleted

PostPosted: Wed Jan 06, 2016 11:54 pm
by TheGradius
This has been happening more and more. This has happened to 3 people in my guild and the GMs have responded with something along the lines of "your character doesn't exist in the database." Either there is some common issue like a website or piece of software that people are using that is stealing passwords, or there is a database bug or hack that has occurred. This many people.. it starting to look less that mere coincidence. I really hope that a thorough investigation is done by someone on the GM team that has solid database knowledge and knows how to look through server logs.

Re: Account locked / Character deleted

PostPosted: Thu Jan 07, 2016 12:18 am
by rewind
account created today + http://realmplayers.com/CharacterList.aspx?search=foofy
Rather suspicious

Re: Account locked / Character deleted

PostPosted: Thu Jan 07, 2016 12:31 am
by mikefoof
Most people I know post on the forums when something goes wrong...

Also didn't I mention my character was deleted. Not to mention RealmPlayers only shows higher level, I was a lowbie.

Re: Account locked / Character deleted

PostPosted: Thu Jan 07, 2016 12:36 am
by rewind
What was your character level ? The link I provided is a player data base, that mean even if your character was deleted he would still exist in this database, if you were inspected at least once.

Re: Account locked / Character deleted

PostPosted: Thu Jan 07, 2016 12:39 am
by mikefoof
Bump for edit.

Re: Account locked / Character deleted

PostPosted: Thu Jan 07, 2016 8:57 pm
by Nathrizyr
Greetings,

Your account is not locked. The character Foofy does not exist; the only character on the account listed is your Paladin. Please keep in mind that we do not restore deleted characters; account security is the sole responsibility of the player.

Regards, GM Team