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account hacked

PostPosted: Thu Jan 21, 2016 5:07 pm
by giwr
Hello my account has been hacked today and someone loged in and sold all my items !
can u plz do something?

Re: account hacked

PostPosted: Thu Jan 21, 2016 6:00 pm
by grifinger
Hello!

The security of your account is the responsibility of yourself. Game Masters will not recover any lost items/characters in this case (as per the Terms of Use)

/Grifinger

Re: account hacked

PostPosted: Thu Jan 21, 2016 6:28 pm
by giwr
i would like a response from a GM ! You cant let me naked ...

Re: account hacked

PostPosted: Thu Jan 21, 2016 6:39 pm
by Mimma
Grifinger already gave you the correct answer.

GM's does not help with account recovery, since account security is your responsibility alone.
If GM's still believe your accound is compromised, they may even perma-ban it, so I really hope you have put a stop for the account theft.

But in short: you will not get items or gold back.

Re: account hacked

PostPosted: Thu Jan 21, 2016 6:41 pm
by grifinger
giwr wrote:i would like a response from a GM ! You cant let me naked ...


Greetings!

I suggest you take a moment to look over the Terms of Use(https://en.nostalrius.org/terms-of-use). Sadly there is nothing the Game Masters can do in a case such as this.

Image
(full picture: https://i.gyazo.com/d1343bf67d69b9c4024 ... e56602.png)

/Grifinger

Re: account hacked

PostPosted: Thu Jan 21, 2016 6:54 pm
by giwr
could u track the acc that golds sended and ban it?

Re: account hacked

PostPosted: Thu Jan 21, 2016 7:19 pm
by Glenzig
giwr wrote:could u track the acc that golds sended and ban it?


Yeah, I'm sure they can. Also expect your own account to get banned. All comprimised accounts on Nost get perma banned.

Re: account hacked

PostPosted: Thu Jan 21, 2016 10:46 pm
by giwr
for sure? mail tracking?

Re: account hacked

PostPosted: Fri Jan 22, 2016 1:53 am
by Benevael
Greetings,

Please provide the name of a character on the account so we can investigate. And yes, we do track & ban gold seller accounts through a variety of detection methods. So while we do not assist to recover hacked accounts, this info may help us in the ongoing fight against the gold seller scourge.

Regards, GM Team.

Re: account hacked

PostPosted: Fri Jan 22, 2016 10:36 am
by giwr
Rapidou