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Can't log-in my account

PostPosted: Mon Feb 01, 2016 6:05 pm
by Koryforator
Hey, I'm very sorry, don't really know if I'm right here :( but I've a question. I tried after a few months to log-in my account but nothing happens. Sometimes a connection-issue appears or they said that my account or password is wrong. Could it be that an account get deleted after a while? That would be awful ...

Thank you for answers! :)

Re: Can't log-in my account

PostPosted: Mon Feb 01, 2016 6:07 pm
by Mimma
Accounts are not deleted, but if you try to logon with a wrong password too many times in a row, you get a temporary ban. Just wait a few hours and try again - with correct password :-)

If you want a review from a GM, you should post a character and realm name.

Re: Can't log-in my account

PostPosted: Mon Feb 01, 2016 6:12 pm
by Koryforator
Oh great thank you Mimma, very nice of you!

So I think it was Nostalrius Begins(?) PvP.
I had a few characters like Arkena, Akena, Iruxos, Eferoth, Kalyth, Kalytha, Alliance and Horde.
Maybe you can find one of those?
It's a bit ridicolous, I'm sorry for that but I don't have much time to play 'cause I was in an education so ... Thanks for helping me! :)

Re: Can't log-in my account

PostPosted: Mon Feb 01, 2016 6:15 pm
by Mimma
I am not a GM - just to make that clear ;-) - I just answer the most common posts since the realm GM's are often busy. And with the information you've given they can see if the account is banned or - what I think - temporary banned due to a wrong password.

Re: Can't log-in my account

PostPosted: Mon Feb 01, 2016 6:20 pm
by Koryforator
Oh so you take time for the forums so I'm happy about the fast answer :D
So nice GM sorry for the work, hope he will take a fast look I have time again to play^^

Re: Can't log-in my account

PostPosted: Mon Feb 01, 2016 6:36 pm
by Pottu
Greetings,

Kalyth does not exist on PvP realm.
Kalytha is not banned.
Eferoth is not banned.
Iruxos is not banned.
Akena is not banned.
Arkena is not banned.

Out of curiosity, why have you created so many accounts? You do know that you can make more than 1 character on an account?

The GM team.

Re: Can't log-in my account

PostPosted: Mon Feb 01, 2016 6:44 pm
by Koryforator
I didn't know that in the first place but of course you've got the point, sorry for that :D I thought this is private so you can't create 10 per account ... In truth I didn't know what to do really^^

So Pottu I just forgot my log-in informations? Am I that dumb?^^ What shall I do now? Can you tell me?

Re: Can't log-in my account

PostPosted: Mon Feb 01, 2016 6:53 pm
by Pottu
We do not hand out account names or passwords. You will have to remember the account name and then you can reset the password for that account through our website.

Re: Can't log-in my account

PostPosted: Mon Feb 01, 2016 6:55 pm
by Koryforator
I will try this through the website. Have to find that, thanks a lot :)

When I want to log-in (I think they are the right informations I give in) then a window pop up with "This WoW account has been closed and is no longer available for use. Please visit ...". That sound bad :(

Edit2: I'm proud I got my lower character one Iruxos on Horde-side xD When you try to help me I promise I will trade everything I have on only 1 character on only 1 faction and never never ask again for helping me^^