Nostalrius Begins - Quality wow vanilla realm (1.12)

So in my recent post I was recommended to make a In-game ticket about an item disappearing after server crash. So I clicked on the big red "Help Request" button in-game to submit a ticket. I click on "items" and then proceed to write about my problem. When I submitted the ticket it just says "Game Masters do not handle bug reports". In my other post I GM said to me that I was supposed to make an In-game ticket. But it doesn't work to make in-game tickets? Please help me.

Quote from a GM "If you lost raid loot due to a server crash or rollback, you have to create an ingame ticket with the following conditions"

Click the red questionary mark, select "Issues GM can assist with" -> "Quest/Quest NPC" -> "Report Quest/NPC Issue".

Doesn't work. Also just says "Game Masters do not handle bug reports".

Take another actagory. Verbal harrassment worked for me.

Thank you, that seemed to work. The staff should try to fix this problem