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Help! Acc has been hacked!

PostPosted: Wed Feb 24, 2016 8:45 pm
by darkfur
Hi, i woke up thismorning to all my gear being vendored or deleted. and i cant change pass due that i dont have email. (was from when nostalrius didnt have acc panel) pls help!!! :(

Re: Help! Acc has been hacked!

PostPosted: Thu Feb 25, 2016 12:07 am
by Benevael
Greetings,

Whether or not you remember the E-mail address you used to register the account has nothing to do with the account pane on the Nostalrius website. You will need to remember that E-mail address in order to reset your password.

As a reminder, account security is your own responsibility. We will not help to recover stolen items. If you cannot guarantee the security of your account, your best option is to create a new one, remember the E-mail address that you use, and maintain better security practices so that you don't get hacked again.

Regards, GM Team.