Drops and server rollback - Reimbursement possible?

[Skandale]

Hey, I had a nice drop and then the server rolled back. Fortunatly I was able to record the drop. What is the policy on reimbursing ?

[Skandale]

dump

[napredator]

imagine a piece of thunderfury dropping and then the server rolling back

[TaylorShift]

Did you just say [Thunderfury, Blessed Blade of the Windseeker]?