can't reset password

[merijnvdb]

I can't log in which I suspect might be due to the country lock,
so Im supposed to change my password, however when I try to do so it sends it has succesfully sent an e-mail to my gmail account, but I never receive any of those e-mails (yes , I check my spam folder)

char name: Merjin
PvP realm

[randomguy]

Same for me, it just doesn`t send me e-mail, even tho it says e-mail was sent on webpage.

[juliusnerving]

Same here! Would be great if i can play again with my chars.

acc. juliusnerving

Thx Nost. for everything!

[Diametra]

GMs usually recommend this:

Re: did not receive a letter about the change password
by Pottu » Wed Mar 09, 2016 8:12 pm

Please add [email protected] to your white list and/or contacts.

The GM team.

[juliusnerving]

thanks diametra, but it doesnt worked for me

[merijnvdb]

unfortunately that doesn't work for me either, tried to get an e-mail sent to me after adding that address to my contacts.

[merijnvdb]

(Char name: Merjin, PvP realm)

[Denket]

Same issue here, using Gmail. The Password reset mail never arrives. [email protected] is added as a contact in gmail aswell, checked the spam folder aswell. Anyone else having this issue? Any fix I can do or is the problem on Nostalrius side?

Btw Nostalrius staff, you are doing a great job!

Regards

[Cira]

Hey guys I had the same problem as you and found out the solution is to simply keep trying. I attempted around 8-10 times and eventually it sent me a password reset email. Good luck!

[merijnvdb]

Got the password reset e-mail,
but unlocking + resetting password does not help,
nor do any of the magic tricks people seem to have found around these forums such as 'fill in the right password, then a wrong one, then the right one again'.

Any help by nostalrius staff would be much appreciated, as I am not the only one experiencing the problem