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can't reset password

PostPosted: Tue Mar 22, 2016 4:07 pm
by merijnvdb
I can't log in which I suspect might be due to the country lock,
so Im supposed to change my password, however when I try to do so it sends it has succesfully sent an e-mail to my gmail account, but I never receive any of those e-mails (yes , I check my spam folder)

char name: Merjin
PvP realm

Re: can't reset password

PostPosted: Tue Mar 22, 2016 4:48 pm
by randomguy
Same for me, it just doesn`t send me e-mail, even tho it says e-mail was sent on webpage.

Re: can't reset password

PostPosted: Tue Mar 22, 2016 4:49 pm
by juliusnerving
Same here! Would be great if i can play again with my chars.

acc. juliusnerving

Thx Nost. for everything! :)

Re: can't reset password

PostPosted: Tue Mar 22, 2016 5:11 pm
by Diametra
GMs usually recommend this:

Re: did not receive a letter about the change password
by Pottu ยป Wed Mar 09, 2016 8:12 pm

Please add [email protected] to your white list and/or contacts.

The GM team.

Re: can't reset password

PostPosted: Tue Mar 22, 2016 6:06 pm
by juliusnerving
thanks diametra, but it doesnt worked for me :(

Re: can't reset password

PostPosted: Tue Mar 22, 2016 6:40 pm
by merijnvdb
unfortunately that doesn't work for me either, tried to get an e-mail sent to me after adding that address to my contacts.

Re: can't reset password

PostPosted: Tue Mar 22, 2016 9:17 pm
by merijnvdb
(Char name: Merjin, PvP realm)

Re: can't reset password

PostPosted: Tue Mar 22, 2016 9:40 pm
by Denket
Same issue here, using Gmail. The Password reset mail never arrives. [email protected] is added as a contact in gmail aswell, checked the spam folder aswell. Anyone else having this issue? Any fix I can do or is the problem on Nostalrius side?

Btw Nostalrius staff, you are doing a great job!

Regards

Re: can't reset password

PostPosted: Wed Mar 23, 2016 12:27 am
by Cira
Hey guys I had the same problem as you and found out the solution is to simply keep trying. I attempted around 8-10 times and eventually it sent me a password reset email. Good luck!

Re: can't reset password

PostPosted: Wed Mar 23, 2016 9:58 pm
by merijnvdb
Got the password reset e-mail,
but unlocking + resetting password does not help,
nor do any of the magic tricks people seem to have found around these forums such as 'fill in the right password, then a wrong one, then the right one again'.

Any help by nostalrius staff would be much appreciated, as I am not the only one experiencing the problem