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hacked account

PostPosted: Tue Mar 29, 2016 12:08 pm
by truandeur83
hello my account was hacked by I do not know that but I am more connected!
When I put my password I play shows " disconnected from the server "
Sorry for my english I 'm french thank you in advance
cordially

Re: hacked account

PostPosted: Tue Mar 29, 2016 12:42 pm
by Eragon
Greetings!

According to out ToU:
Nostalrius staff will never ask for your account details or share any confidential information. For the safety of your account, never release any information that could be used for illicit purposes. Such as email addresses, account names or passwords.

A. Account security

The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Nostalrius staff does not recover hacked accounts. You should:

Never share your account information;
Have a unique and complicated password that does not exceed 16 characters;
Connect yourself from a secure computer and network;
Never download unsafe files that might contain viruses/malware.