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Resume role

PostPosted: Tue Mar 29, 2016 2:16 pm
by ethan_csy
Hi, my friend wanted to delete smaller roles, but she did wrong action to delete her lv.60 warlock. How can we resume that warlock? :( :(
Please, help me asap. we are very worried. :cry: :cry: :cry:

regards.

Re: Resume role

PostPosted: Tue Mar 29, 2016 3:29 pm
by Eragon
Greetings!

According to our ToU:
Nostalrius staff will not recover any lost characters, regardless of circumstances. We do not recover any lost items or currency except raid items with the rarity of Epic and above which can be restored in the case of a Server crash/roll-back, providing an in-game ticket is sent to us which fulfills the following conditions:

We will not restore the lost loot if the ticket does not meet all the requirements. Falsified information will lead to immediate account closure.
Exact date of the raid;
Screenshot of the raid ID;
Screenshot of the loot & complete list of raid members;
Name of the player who received the item.