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[UNSOLVED]Attached mail items disappeared

PostPosted: Fri Apr 01, 2016 11:47 pm
by okazaki
Hello, I mailed items from one character to another character in the same account but the items that I had attached with the messages didn't come threw??? Only the messages came.

These are the items I sent around 1:30 AM server time:
- Large Brilliant Shard x3 (id: 14344)
- Righteous Orb x3 (id: 12811)
- Recipe: Flask of Distilled Wisdom (id: 13520)

The items were sent from charname "Crunchyy" to "Electryz" on the PvP Server.

Please help me.

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Update:

After the "fix", where players would supposedly relog and get their items back, my items are still missing...

Re: Attached mail items disappeared

PostPosted: Sat Apr 02, 2016 12:53 am
by okazaki
Items still gone...

Re: Attached mail items disappeared

PostPosted: Sat Apr 02, 2016 1:00 am
by Cowstep
Same thing happened to me. Garona: A Study on Stealth and Treachery sent from Cowstep to Mintsberg and gone. Showed up as an empty mail without item a few minutes ago

Re: Attached mail items disappeared

PostPosted: Sat Apr 02, 2016 2:17 am
by okazaki
Wouldnt be worried if it was just some random items, but this is over 400g

Re: Attached mail items disappeared

PostPosted: Sat Apr 02, 2016 3:14 am
by Sausagez
Yup just lost 20 mageblood potions due to this.

Re: Attached mail items disappeared

PostPosted: Sat Apr 02, 2016 3:31 am
by Wumzy
i just lost a bunch of random stuff. then thought it was fixed and lost 15 illusion dust sending from my bank to main. also lost a large radiant shard from buying from the AH. id like my stuff back but at least just wanna know when mail isnt broken...

Re: Attached mail items disappeared

PostPosted: Sat Apr 02, 2016 3:45 am
by okazaki
GM responded...

Image

Really hope, people get their stuff back...

Re: Attached mail items disappeared

PostPosted: Sat Apr 02, 2016 3:50 am
by Sausagez
What did he say?

Re: Attached mail items disappeared

PostPosted: Sat Apr 02, 2016 3:53 am
by Launchd
okazaki wrote:GM responded...

Image

Really hope, people get their stuff back...


This is quite interesting.

I'm glad you got a GM to respond to you in-game, the one clearly active on this sub-forum is just blatantly ignoring the multiple threads regarding this issue. Even if you don't have an answer (which is totally fine), at least acknowledge us and let us know it's being looked into like this GM did. That would be both helpful and reassuring - which I'm willing to bet is probably part of your job description.

It is quite ridiculous that we're all going to lose our items/gold through no fault of our own, but with a staff like this I guess one can't expect a better outcome. At least we aren't being banned for "our accounts being compromised" .....

Re: Attached mail items disappeared

PostPosted: Sat Apr 02, 2016 3:55 am
by Tyrael
Greetings,

We're aware of the recent mail attachment issues and currently working towards a resolution. In the meantime, please do not delete the bugged mail.

New mail is currently working.

Regards,
GM Team.