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I've filled in the wrong Email address,I need a help

PostPosted: Tue Apr 05, 2016 8:12 am
by lovins
Dear GM,I'm a Chinese player.I have another character which is "Annkathrin",a woman human warlock.

I want to change my password a few days ago, I go to the Official Website and send a E-mail to my E-mail address.
But I don't get the E-mail document. Then I check my user ID and my E-mail address.
I found that I 've made a mistake-----my Email is [email protected],but I filled in [email protected] when I register.
So could you give me the way to get back my account .Can I modify my Email ??
I can offer my QQ software screenshot and my QQ mail screenshot to prove that I am the real owner

Looking forward to your reply
Thank you

Re: I've filled in the wrong Email address,I need a help

PostPosted: Tue Apr 05, 2016 6:54 pm
by Mencius
You should remove your email address for security purposes.

Re: I've filled in the wrong Email address,I need a help

PostPosted: Wed Apr 06, 2016 1:21 am
by lovins
Mencius wrote:You should remove your email address for security purposes.


But what can I do ? I really don't know the way o remove my email address?
Can you tell me the details?

Re: I've filled in the wrong Email address,I need a help

PostPosted: Wed Apr 06, 2016 5:53 pm
by Mencius
lovins wrote:
Mencius wrote:You should remove your email address for security purposes.


But what can I do ? I really don't know the way o remove my email address?
Can you tell me the details?


If you look in the top right corner of your post, there should be an "Edit" button. Then you can edit your original post and remove your email addresses. It's just a security risk and the GMs can always talk to you privately over a private message.

Also, from other similar posts about email issues:

Benevael wrote:Greetings,

We do not currently have a solution for an inaccessible E-mail address.

If the E-mail is missing entirely from the account, or the format is invalid, then we are working on a solution for that, and the ETA for that it should be available in about 2 weeks.

Note that this will only be available for E-mails that have a clearly invalid form (it is NOT a general E-mail change capability.) If your E-mail is in fact in a valid format, then there is likely nothing we can do to help. I do not know whether that particular address would be deemed as invalid.

Regards, GM team.


Hopefully you'll get an answer and potential solution in a couple of weeks. Good luck.