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Account closed

PostPosted: Wed Apr 01, 2015 9:50 am
by Furminator
Hello, recently my account "Drain" was closed.
I have no idea the reason(s) why it was closed and as far as I know I have not used any exploits or 3rd party programs such as hacks/bots.

I would love to see a staff reply so this missunderstanding can get solved.

Re: Account closed

PostPosted: Wed Apr 01, 2015 4:08 pm
by String
Good evening,

The account was suspended for botting.

Date: 2015-04-01

Re: Account closed

PostPosted: Wed Apr 01, 2015 4:57 pm
by Furminator
Like I said in my previous post, I have not used any 3rd party programs.
So I dont understand why it would be banned or what made you think I used such things.

I would really like to resume leveling my character.

Re: Account closed

PostPosted: Wed Apr 01, 2015 5:46 pm
by joeshmoe
So it seems like theres hundreds of these threads since launch. What happens when somebody is banned but never actually hacked or exploited anything? Is there some way to appeal. What protection is there for the player that actually didnt cheat?

Re: Account closed

PostPosted: Wed Apr 01, 2015 5:55 pm
by Hydra9268
Furminator wrote:Like I said in my previous post, I have not used any 3rd party programs.
So I dont understand why it would be banned or what made you think I used such things.

I would really like to resume leveling my character.


Did you have any Antivirus software running?

Re: Account closed

PostPosted: Wed Apr 01, 2015 5:56 pm
by Furminator
Hydra9268 wrote:
Furminator wrote:Like I said in my previous post, I have not used any 3rd party programs.
So I dont understand why it would be banned or what made you think I used such things.

I would really like to resume leveling my character.


Did you have any Antivirus software running?


Ofcourse.

Re: Account closed

PostPosted: Wed Apr 01, 2015 6:06 pm
by nervous
joeshmoe wrote:So it seems like theres hundreds of these threads since launch. What happens when somebody is banned but never actually hacked or exploited anything? Is there some way to appeal. What protection is there for the player that actually didnt cheat?


If you play the game legitimately, you will never get banned.

Re: Account closed

PostPosted: Wed Apr 01, 2015 6:14 pm
by Kraft
String wrote:Good evening,

The account was suspended for botting.

Date: 2015-04-01


Banned, not suspended. To clarify, a suspension is temporary with a timer(typically 1-3 days), a ban is permanent. I messaged String in regards to this.

Re: Account closed

PostPosted: Wed Apr 01, 2015 6:25 pm
by Furminator
Hmm, okay. Any chance that you can reveal how long the suspension lasts for?

Re: Account closed

PostPosted: Wed Apr 01, 2015 6:26 pm
by Garfunkel
Kraft clarified that your account was banned. This means you will never get to play with that account again.