by Pottu » Mon Sep 07, 2015 5:16 pm
Please take an screenshot of the offending chat language in public channels (General, Trade, LocalDefense, WorldDefense, LookingForGroup, LookingForGuild, World, Say or Yell), upload it somewhere (imgur.com is one example), make an in-game GM ticket and include the link to the screenshot.
If it's non-public channel, meaning Party or Guild, please just /ignore the user, remove them from the party or leave the party yourself or take it up with the guild master. If said player continues to harass you, circumventing the ignore through other characters, then make a ticket.
We try to monitor public channels when we can but unfortunately it is impossible maintain a 24/7 control over two factions and dozens of zones.