Change terms of use. Restore deleted/hacked characters

According to this thread, where I explain my case of some random hacker deleting my account just because he pleased.
I lost a level 50 hunter and a 16 warrior, I don't care much about the warrior, but the hunter has almost 8 days played and eng/mining skilled to 250, mount, gold, and other important stuff.
viewtopic.php?f=45&t=5029&p=44097#p44097
Since the terms of use say that there are no refunds, I must insist for changing them or at least to understand this case because NO ONE DESERVES TO GET RANDOMLY DELETED. And especially if you have played the time of 8 days(192h).
Most of the private servers have a character refund with a minimum conditions of having played X time or having leveled to X level, etc. And that is what I am asking for. There are logs and you can prove easily if the person who asks for it is the real owner(screenshots, etc).
I must insist since I dont want my 8 played days to be gone.
Thanks for all to everyone who wants to help me!
I lost a level 50 hunter and a 16 warrior, I don't care much about the warrior, but the hunter has almost 8 days played and eng/mining skilled to 250, mount, gold, and other important stuff.
viewtopic.php?f=45&t=5029&p=44097#p44097
Since the terms of use say that there are no refunds, I must insist for changing them or at least to understand this case because NO ONE DESERVES TO GET RANDOMLY DELETED. And especially if you have played the time of 8 days(192h).
Most of the private servers have a character refund with a minimum conditions of having played X time or having leveled to X level, etc. And that is what I am asking for. There are logs and you can prove easily if the person who asks for it is the real owner(screenshots, etc).
I must insist since I dont want my 8 played days to be gone.
Thanks for all to everyone who wants to help me!