Thanks Pottu for the recent more personalized responses

[Mopar]

I don't always complain. This is a compliment.

I just wanted to thank GM Pottu for taking the time in some of the recent account issues topics to post more personalized and specific responses - that don't sound like cut & paste.

My IRL job is corporate marketing - and I can tell you that this kind of personalisation goes much farther than you might realise towards a happy customer base. It is a great for transparency. I've listed two examples below that I thought were brilliant - one good news, the other bad news.

https://forum.nostalrius.org/viewtopic. ... 27#p152144
https://forum.nostalrius.org/viewtopic. ... 80#p152117

I noticed a few by Abathur a few weeks ago as well that provided more detail as well when someone is banned and it is confirmed. When you provide that extra little detail, it dispels any doubt about the action.

So, Thanks.

[Setup]

Money-swap scamming is a permanent ban? Jesus, I didn't know the guillotine was in play for stealing bread.

[Mopar]

All scamming is now a permanent ban; the TOU recently changed for this. I'm sure the reason is that it creates more work for GMs to have to warn someone who is going to ban, then ban them on the next attempt. Further, it gives them one free scam for each account they create if they can count on getting a warning first.

This is an example of policy done right - the TOU changed publicly, and now people are banned for scamming on the first attempt based on the TOU.

[Bleachy]

Money-swap scamming is a permanent ban? Jesus, I didn't know the guillotine was in play for stealing bread.

If you can't do the time - Don't do the crime.

[Apinanraivo]

Oh shit I need to start taking screenshots when people try to scam me with the money swap in trade window. Already one lvl 60 tried it on me.

[heradura]

Money-swap scamming is a permanent ban? Jesus, I didn't know the guillotine was in play for stealing bread.

[Robotron]

Money-swap scamming is a permanent ban? Jesus, I didn't know the guillotine was in play for stealing bread.

It says scamming is bannable in their ToU, and that is a form of scamming.

[pmizz]

Money-swap scamming is a permanent ban? Jesus, I didn't know the guillotine was in play for stealing bread.

More like Hammer of Justice

[Robotron]

WELL MET.