I just saw this topic.
GM responded by "open ingame ticket".
How?
I had a problem 2 days ago. My Coldrage Dagger simply disappeared from bags. I tried to contact GMs to see if anything can be done about it and there was simply no way to open a ticket.
"GMs do not deal with bugs, please etc etc etc" every time I press submit.
I tried all sections of support menu.
How do you get GM support ingame?