by AverageJoe » Thu May 28, 2015 8:54 pm
All issues can be reported in-game using the "Help" button. I'm not sure which of the categories work, but I've always used the "Stuck" option and it's what I've seen all the GMs recommend when people inquire on the forums. If it's something that can't be fixed or investigated in-game, GMs will instruct you to inquire about it on the forums or through private messages.
Help > Issues a GM can assist with > Character Stuck > Still stuck, page a GM > Description: fill out your ticket with your problem or report the players you believe are violating the Nostalrius Terms of Use. Provide as much info as possible including character names, levels, races, classes, and links to screenshots or videos of the violation in action. Use a free image hosting site like imgur to link to your screenshots.
Ideally, in the case of bots, you should actually report them in-game and not on the forums because if the person using the bot program browses the forums here and sees their character mentioned in a thread or if you post a screenshot of their character and they see it, they're likely to stop botting for a while while the GMs investigate to avoid getting banned. Report them in secrecy to make it easier on the GMs.
