My retail account was hacked and banned

[Diametra]

Greetings.

My retail account was hacked today. I'm not even going to get into all the mayhem that was caused. Let me tell you it was extensive.

The point being...I froze my account with Blizz in February and haven't been back since. There was two months of time on account and some procedure I was to go through to unfreeze it. Whoever hacked it must have gone through this procedure and then proceeded to do what they did.

If you are like me, you used the same character names here as you did on blizz. Also, I rotated in and out the same types of passwords I use here. Since it's saved, I don't even know what the last password I used on Blizz was.

Something is going on. My email is not hacked. Just my blizz account. My PWs are not guessable and the only other game I play, is this one right here.

I am suggesting you likewise change all of your PWs at this time.

[Simonich]

Meh, fuk retail.

Sorry to hear tho

[Humble]

Same exact thing happened to me a day after I made my account here. I hadn't played on my retail account in years so it was very odd to all of sudden see activity on it.

[Diametra]

Ok..you are verifying what I am implying my friend. On a sunnier note, blizz responded to my ticket in 25 minutes, restoring everything. But still....CHANGE ALL OF YOUR PASSWORDS PEOPLE.

[Mimma]

That is why my retail password (and account name and email) is not the same as on private servers.

[SnowFlakes]

That is why my retail password (and account name and email) is not the same as on private servers.

This.

Never use same account name as your character on private servers, and always use different passwords for every website you use and you will never get hacked.

[Diametra]

What you are pointing out...is what I'm saying. thanks.

[Arael]

How to change the password btw?

Would be useful to include this information too.

[Diametra]

There is a "forgot password" link on the front page of the site, which presumably would enable you to change password.

To change the password in game:

To be ultra-super-duper clear about this, because it took me a minute to get it right myself, here's what ya gots to do.

Go by yourself, ungrouped into an instance. I went into SW stockade.

If my old password was fishstick, and I want the new one to be bellybutton...this is what I would /say exactly:

.account password fishstick bellybutton bellybutton

you will get a confirmation on your screen.

[Statikk]

At this point the following questions should be asked:

1) Are passwords here stored in plain text?
2) Who has access to passwords? Admins only, GMs, web developers, etc.

Hopefully Viper will be able to chime in to give us some assurance that this is all a coincidence and couldn't possibly be related.