I have noticed on other private servers they have a specific section for these matters. I noticed a lot of the support section is clogged with these questions. Other than it being a good read on how and why the said person is being banned legitimately. I think it would be helpful for Devs/GMs to sort out trouble shooting issues in that section compared to someone requesting information on their suspension.
Not sure if this has been posted before but thought i would shoot the idea out there.