by Roadblock » Sun Jan 24, 2016 12:48 am
Do you have multiple WoW installations? Are you sure you're looking at the correct one?
Right-click the shortcut you use to launch WoW and "Open File Location" (depending on your OS it might be "Properties" > "Open File Location")
Then you are sure you're at the right installation folder.
If you verified you're at the right installation folder and that's not the problem look below.
Are you on Windows7 or later?
Did you install WoW in C:\Program Files\ or C\Program Files(x86)\
If answer to both questions is yes then you've fallen victim to Windows VirtualStore.
In Windows7 and later the Program Files directory is considered protected so applications trying to write to it end up creating the files in the VirtualStore which is at an entirely separate location.
The easiest way to fix it is to move your whole World of Warcraft directory from inside Program Files to another location like C:\Games or D:\Games or whatever, just somewhere that's not a protected location.
Then update your shortcut to point to the new location of WoW.exe.
First time you start WoW from the new location it will update the registry etc on its own, you don't need to re-install.