Got back hacked account, now banned

Got back hacked account, now banned

by landizz » Sun Sep 27, 2015 1:00 pm

Hi! First off I'm sorry if I make double threads, I'm just not quite certain it got posted...

Well I got hacked a few months back and since then been trying to reset password. I finally succeeded but when I tried to log in it said the account was banned.

I logged in to the website and after many times of refreshing the message about the ban appeared. (As this is the second thread I don't have the ban message because it does not appear ftm at the website.) It basically stated it had been banned for some kind of transaction on 16th september.

Now I hope to the titans of the Warcraft universe that you can either lift the ban or simply make it temporary ban. Considering it had been banned while it was hacked.

My main was Galnegunnar http://realmplayers.com/CharacterViewer.aspx?realm=NRB&player=Galnegunnar

Thanks for taking the time to investigate this! :)
landizz
Tester
 

Re: Got back hacked account, now banned

by Abathur » Sun Sep 27, 2015 1:28 pm

Greetings landizz.

Account sanctions will persist regardless if the violations originated from a third-party individual, as it's up to the account owner to ensure that their account is sufficiently protected which is stated here.

Regards,
GM Team.
The basis of patience is not simply the ability to wait - it's how we conduct ourselves as we wait.
Polycentric Harbor
User avatar
Abathur
Game Master
Game Master
 

Re: Got back hacked account, now banned

by landizz » Sun Sep 27, 2015 4:46 pm

Heartbroken :cry:

Well thanks I guess..
landizz
Tester
 


Return to Account issues