Account closed? Can't login

Account closed? Can't login

by Moog » Wed Sep 30, 2015 4:40 am

I have been playing for a couple weeks without issues logging in.

My main champ is a rouge named Gimbel

As of last night after a server crash I can't login and I'm getting the following errors.
"Unable to Connect"
or
Account closed go to www.wow-europe.com ect ect

If I try to login at the Nostalrius site it says.
"Bad credentials"
if I attempt to change password it says the account has been recently used and can't be changed.

deleted wbd and wtf folders troubleshooting. I'm assuming this is account related server side.

Please help
Moog
Tester
 

Re: Account closed? Can't login

by Eligius » Wed Sep 30, 2015 8:07 am

I believe this might be the auto-lockout that happens after several login fails. I think the lockout lasts for 15 minutes so try again later
User avatar
Eligius
Senior Sergeant
Senior Sergeant
 

Re: Account closed? Can't login

by Moog » Wed Sep 30, 2015 4:59 pm

I thought that could be the case but I haven't been able to gain access for well over 24hrs now.
Moog
Tester
 

Re: Account closed? Can't login

by Moog » Thu Oct 01, 2015 4:40 am

I'm an idiot I guess.. I've been typing in the wrong password, swore it was a digit longer...

A message about wrong password or quicker reset procedure would be nice.
Moog
Tester
 

Re: Account closed? Can't login

by Bleachy » Thu Oct 01, 2015 8:20 am

Moog wrote:I'm an idiot I guess.. I've been typing in the wrong password, swore it was a digit longer...

A message about wrong password or quicker reset procedure would be nice.


So you realise it was your fault all along and take a passing swipe that it should be made clearer that YOU cant remember YOUR password...

OK...
Bleachy
Sergeant Major
Sergeant Major
 

Re: Account closed? Can't login

by tigru » Sun Oct 04, 2015 10:16 am

Greetings,

The account attached to character Gimbel has never been banned. Please check your credentials before login or change/reset your password.

Regards,
GM Team
User avatar
tigru
Game Master
Game Master
 


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