Can't log in

Can't log in

by Zitzey » Tue Sep 29, 2015 1:47 pm

Since sunday i can't log in. Just got DC, then "unable to connect" and sometimes "Banned".
Im playing not much. 21 lvl warlock Zitze. Im not using any cheating soft, not sharing account.
When im trying to reset my password, site tell me this:
"This account has been used recently. You can't reset the password now.Remember that you are responsible for your account security, and as stated in our Terms of Use, we do not reset passwords for hacked accounts."
Help me please. :(
Zitzey
Tester
 

Re: Can't log in

by Eligius » Tue Sep 29, 2015 5:04 pm

Login to the website https://en.nostalrius.org/ , and check if there is any ban (it will be right above your IP)
If there is nothing there, you haven't been banned. What happened is most likely Nost's automatic temporary lockout because you tried to log in too many time very fast. You should wait a bit and then try again.
User avatar
Eligius
Senior Sergeant
Senior Sergeant
 

Re: Can't log in

by Zitzey » Tue Sep 29, 2015 10:03 pm

i can't log in at site

Bad credentials.

And i can't reset my password, cuz "This account has been used recently". Im not trying this everyminute, for sure.

With new acc all fine, i can login in game, at site. :(
Zitzey
Tester
 

Re: Can't log in

by Bleachy » Wed Sep 30, 2015 8:22 am

Zitzey wrote:i can't log in at site

Bad credentials.

And i can't reset my password, cuz "This account has been used recently". Im not trying this everyminute, for sure.

With new acc all fine, i can login in game, at site. :(


I think your account has to be offline for 1 week before the password reset will work.
Bleachy
Sergeant Major
Sergeant Major
 

Re: Can't log in

by Zitzey » Wed Sep 30, 2015 8:12 pm

Hm. Let's see sunday.
Zitzey
Tester
 

Re: Can't log in

by Glenzig » Wed Sep 30, 2015 9:21 pm

Bleachy wrote:
Zitzey wrote:i can't log in at site

Bad credentials.

And i can't reset my password, cuz "This account has been used recently". Im not trying this everyminute, for sure.

With new acc all fine, i can login in game, at site. :(


I think your account has to be offline for 1 week before the password reset will work.


10 days.
Glenzig
Stone Guard
Stone Guard
 

Re: Can't log in

by tigru » Sun Oct 04, 2015 10:18 am

Greetings,

Your account has never been banned. Please try to re-login or reset the password.

Regards,
GM Team
User avatar
tigru
Game Master
Game Master
 


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