[Denied] Account banned

[Denied] Account banned

by Lipthus » Mon Oct 12, 2015 6:28 pm

Hello, i recently wanted to start playing on Nostalrius again but for some reason i couldnt login due to the password didnt match? I made a reset from website towards my email and got a new password then it said the account has been closed..

So i logged on the website to view why: Saying "Forbidden gold transaction" and "Your last ingame login was from IP XX.XX.XX.XXX (2015-09-03 04:38:44)."
This is not my IP neither were i able to play at that date due to crashed GPU at 27/08..

Character name: Lipthus

I heard that most cases of "Forbidden gold transaction" is a dead end to try get it lifted but i have faith that i wont get punished for something that I did not commit.

If you need to know the IP last logged in from and what my IP is (same IP the acc was created from) i'll gladly tell the Nostalrius staff over PM and not public.

Any other proof you might need or wish to view?
Lipthus
Tester
 

Re: Account banned

by Mopar » Tue Oct 13, 2015 1:02 am

Sorry to say, but your account was most likely hacked, and the person who took it was using it as a mule to sell gold. It's nearly certain you will not get it back, so best to create a new account and start over.

Incidentally, you should clean up your security practices, to avoid getting hacked again.
The pizza level in my bloodstream is dangerously low.
User avatar
Mopar
Sergeant Major
Sergeant Major
 

Re: Account banned

by Lipthus » Tue Oct 13, 2015 12:45 pm

Mopar wrote:Sorry to say, but your account was most likely hacked, and the person who took it was using it as a mule to sell gold. It's nearly certain you will not get it back, so best to create a new account and start over.

Incidentally, you should clean up your security practices, to avoid getting hacked again.


Really dont wanna go thru months of leveling again just to get to 60 because of this...
Lipthus
Tester
 

Case 'Lipthus | Lipthus' being reviewed.

by Abathur » Tue Oct 13, 2015 1:40 pm

Salutations Lipthus.

Your case is being reviewed.


Nostalrius @ thread wrote:Please note that account sanctions will persist regardless if the violations originated from a third-party individual, as it's up to the account owner to ensure that their account is sufficiently protected. It is your responsibility to know, understand and adhere to the Terms of Use, ignorance is not an excuse.


Regards,
GM Team.
The basis of patience is not simply the ability to wait - it's how we conduct ourselves as we wait.
Polycentric Harbor
User avatar
Abathur
Game Master
Game Master
 

Re: Case 'Lipthus | Lipthus' being reviewed.

by Lipthus » Tue Oct 13, 2015 3:26 pm

Abathur wrote:Salutations Lipthus.

Your case is being reviewed.


Nostalrius @ thread wrote:Please note that account sanctions will persist regardless if the violations originated from a third-party individual, as it's up to the account owner to ensure that their account is sufficiently protected. It is your responsibility to know, understand and adhere to the Terms of Use, ignorance is not an excuse.


Regards,
GM Team.


Thank you!
Yes the ban was supposed to be lifted at 12 September which has been over a month, now i hope we can solve this issue and i can play on Nostalrius once again :)
Lipthus
Tester
 

Re: Case 'Lipthus | Lipthus' being reviewed.

by Amelissan » Tue Oct 13, 2015 5:41 pm

Lipthus wrote:
Abathur wrote:Salutations Lipthus.

Your case is being reviewed.


Nostalrius @ thread wrote:Please note that account sanctions will persist regardless if the violations originated from a third-party individual, as it's up to the account owner to ensure that their account is sufficiently protected. It is your responsibility to know, understand and adhere to the Terms of Use, ignorance is not an excuse.


Regards,
GM Team.


Thank you!
Yes the ban was supposed to be lifted at 12 September which has been over a month, now i hope we can solve this issue and i can play on Nostalrius once again :)


Your ban was not until 12 sep. most likely. The dates are pointing the moment of ban issue, so they are the date remained in the past.. It's perma-ban.

Seriously, we need a sticky topic just for this ''until'' issue, 4-5 out of 10 seems to be confused by that.
User avatar
Amelissan
Sergeant
Sergeant
 

Re: Case 'Lipthus | Lipthus' being reviewed.

by Lipthus » Tue Oct 13, 2015 5:46 pm

Amelissan wrote:
Your ban was not until 12 sep. most likely. The dates are pointing the moment of ban issue, so they are the date remained in the past.. It's perma-ban.

Seriously, we need a sticky topic just for this ''until'' issue, 4-5 out of 10 seems to be confused by that.


No i am aware of that its a perma ban if it still lasts after the lifting date which is why i made this appeal.
please keep it clean, i just want to play on my hunter again :(
Lipthus
Tester
 

Re: Case 'Lipthus | Lipthus' being reviewed.

by Pokeypointy » Tue Oct 13, 2015 6:16 pm

Lipthus wrote:
Amelissan wrote:
Your ban was not until 12 sep. most likely. The dates are pointing the moment of ban issue, so they are the date remained in the past.. It's perma-ban.

Seriously, we need a sticky topic just for this ''until'' issue, 4-5 out of 10 seems to be confused by that.


No i am aware of that its a perma ban if it still lasts after the lifting date which is why i made this appeal.
please keep it clean, i just want to play on my hunter again :(


Things are looking grim, to be honest.
Viper wrote:Greetings, as stated earlier, transfer won't be possible.
User avatar
Pokeypointy
Sergeant Major
Sergeant Major
 

Re: [Review] Account banned

by Viper » Tue Oct 13, 2015 6:43 pm

Greetings,

E - Permanent ban.: Most serious sanction. Permanent bans are rare but definitive. This sanction is applied in case of multiple violations of the rules, or after multiple account interruption, as well as any of the following:

Examples:

Exchanging accounts, gold, items, or any ingame services for another game's features;
Selling/Buying accounts, gold, items, or any ingame services with real money;


Account is banned permanently.

Best regards.
User avatar
Viper
Administrator
Administrator
 


Return to Account issues