[Concluded] Account closed

[Concluded] Account closed

by zhalle » Sun Nov 15, 2015 10:32 am

Hello!

I havent played for a while and now when i try to logg on it says my account is closed for some reason.
I never cheated or verbally abused anyone.


My account name is -Snipped-

Cheers

edit; i dont see any reason for the ban when i logg on to the website either.
Last edited by Abathur on Sun Nov 15, 2015 1:17 pm, edited 3 times in total.
Reason: Security purposes. | Updated subject: [Concluded]
zhalle
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[Pending further information] F: zhalle |

by Abathur » Sun Nov 15, 2015 11:56 am

Salutations zhalle.

Please provide us with a character name.

Regards,
GM Team.
The basis of patience is not simply the ability to wait - it's how we conduct ourselves as we wait.
Polycentric Harbor
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Abathur
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Re: [Pending Information] Account closed

by zhalle » Sun Nov 15, 2015 12:04 pm

Hey there, thanks for a fast reply. It has been several months since i last played, i really cant remember my character name. I know i had a human female rogue lvl 47ish, and several characters around lvl 15-25.
zhalle
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[Pending further information] F: zhalle |

by Abathur » Sun Nov 15, 2015 12:18 pm

Please login on the Nostalrius homepage to verify that the account has been suspended and/or closed. If you're unable to access the account, you may reset your password here.

Note that we need at least one character name from the respective account in order to assist you further.

The support request will be concluded and the thread will be closed at 2015-11-22 if the necessary information is not provided.

Regards,
GM Team.
The basis of patience is not simply the ability to wait - it's how we conduct ourselves as we wait.
Polycentric Harbor
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Abathur
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Re: [Pending Information] Account closed

by zhalle » Sun Nov 15, 2015 1:12 pm

Ive got it!
Contacted an old friend who i used to play with. My characters name is Seraphic (cheesy huh?)

Cheers!
zhalle
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[Concluded] F: zhalle | C: Seraphic

by Abathur » Sun Nov 15, 2015 1:16 pm

The account associated with character Seraphic is currently not suspended or closed. Please note that there's a security measure that temporarily IP ban users who consistently attempts to login with incorrect credentials. The duration varies depending on how many attempts occurred and increases on further failures. Users may reset their password here.

Regards,
GM Team.
The basis of patience is not simply the ability to wait - it's how we conduct ourselves as we wait.
Polycentric Harbor
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Abathur
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Re: [Concluded] Account closed

by zhalle » Mon Nov 16, 2015 7:17 pm

Still says im banned, haven't even tried to logg on since yesterday :´(

Peace
zhalle
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