Banned because of herb bug

[Florno]

Hello GM-Team,

I just was banned because of the herb loot bug. My character's name is Florno. Here is what I did:
- I looted a Dreamfoil herb and realized that it didn't despawn
- I looted it a couple of times and realized taht something has to be wrong
- I opened a GM-Ticket and described the issue
- By that time other players were looting that Dreamfoil herb constantly
- I asked in /s chat if there is a bug but nobody answered
- I continued looting the Dreamfoil as well, because the other players didn't seem to be surprised
- After the server was restarted again I looted that Dreamfoil herb again and it despawned like it should
- I played on and found a Black Lotus and started looting it simoultaniously with another player
- It didn't despawn and I looted it again
- After a short time lots of players came and looted it constantly until a server message appeard about this bug
- At this time I and the other players stopped looting
- After the next server restart I looted some other herbs and they didn't despawn but I looted them only once

I didn't sell, trade or sent any of the looted herbs to another player because I was hoping it could be deleted from my inventory and I could avoid a ban. Please, if it is possible, can you remove all the herbs from my inventory and unban me? It would be appreciated very much.

Thanks for investigating on this,
Florno

[Tyrael]

Greetings,

Your appeal has been denied as you do not meet all conditions listed in this link.

This case is closed and will not be reopened.

Regards,
GM Team.