Banned perma, but i did NOT use hacks or programs

[Benevael]

hi, i made quests and i just get instantly disconnect and after i try to login i saw i am banned permanently, but i dont even know why, i never used any hacks or programs or bugs, please check what happend with my account and unban me please, my account is --snipped--

[Benevael]

Greetings,

Your account has indeed been banned for hacking.

If you believe this is a mistake, please provide some information about what you were doing that might have triggered this. These hack detections do not just appear out of thin air.

Also please provide the name of a character on the account for any followup.

[elodya]

i am elodya level 15 rogue, i made quests in silverpine forest and the strange part was when a priest level 60 told me he will help me to level if i duel, i duel and he mind control me and i get disconect and after i try to log in back i saw my account banned, i dont know if that guy hacked me but i never use hacks in my life my char name is elodya on pvp realm

[Viper]

Greetings,

Our apologize, we forgot to ban 2 additionals accounts of yours also used for hacking purpose.
Feel free to create a new account, without hacking this time.

Best regards.