Banned?

[sparrowhawk15]

So my cousin and I started playing recently and when my cousin tried to log in today, it said he was banned. I tried to log in with his information and then my account was banned. I assume this is an IP ban, but I can't imagine why we were banned in the first place. We don't cheat, we don't even use addons, our names are just recreations of our old vanilla toons from retail, and we did leveling progression as intended up to level 11, which is the point we were banned. I'm very confused as to why this happened

[reysode]

>my cousin

https://m.youtube.com/?#/watch?v=q5FwsIkJCXU

[Benevael]

Greetings,

Please provide the name of a character on the accounts so that we can have a look.

Regards, GM Team.

[Wrathran]

I tried to log in with his information and then my account was banned.

Maybe not the first time?