account banned help

[a515924217]

Hi, i haven't played for one week or so and i noticed my account was banned.

Character name: bengcc
Nostalrius pvp
My account have been stolen half an month ago and they stolen all my gold and goods.
please advise

[Mimma]

Account security is your responsibility, so whatever action was done on your account while hacked will be following normal rules. If that includes gold selling, then a permanent ban will be issued on that account.

GM's will not recover hacked accounts, so you should maybe review your account security:
- Do you share your account information with anyone? Friend, bother, wife ....
- Is your account name hard to guess? You didn't use your forum name or character name as account name...
- Is your password hard to guess? At least 10 characters long including numbers.

Also, external sources:
- Do you download stuff from suspicious sites?

GM's does not recover hacked accounts, so you need to review your security practice before creating a new account.

[Benevael]

Greetings,

The account associated with Bengcc has been banned for conducting a forbidden gold transaction. This means buying, selling, or transferring illegally obtained gold.

Mimma is correct - account security is the player's responsibility, and the owner of the account is responsible for all actions that take place on the account.

Regards, GM Team.