My Account got hacked!

[Axxel92]

Yesterday I was going to log in as usual, but when I logged I saw my characters nude, without anything left.
Don't know how this happened, but I'd like to keep playing, thing almost impossible since I don't have anything left.
This is my character's realmplayers link, hopefully I can get something (at least quests reward as I can't get them back anymore) to keep playing my account:

http://realmplayers.com/CharacterViewer ... ayer=Axxel

Thank you for your time, hopefully you can help me out!

[Zoggit]

I feel for you mate and I hate to break it to you, but Nostalrius only restores lost items under very specific circumstances and having your account compromised is not one of those.

https://en.nostalrius.org/terms-of-use

[Mimma]

Zoggit is correct.

Account security is your responsibility, and therefore GM's will not restore lost items, gold or eventual deleted characters.

Note that if the hacker also does something illegal on the account (selling gold or cheating e.g.), the actions will count as in you were in control. Therefore you should change your account password now, so you do not get hacked again.

[Wrathran]

Unfortunately the Game Masters on Nostalrius have made it very clear that they do not restore deleted characters, items, hacked och compromised accounts ;(

Source: https://forum.nostalrius.org/viewtopic. ... 08#p252923

by Benevael » Thu Feb 25, 2016 1:07 am

As a reminder, account security is your own responsibility. We will not help to recover stolen items. If you cannot guarantee the security of your account, your best option is to create a new one, remember the E-mail address that you use, and maintain better security practices so that you don't get hacked again.

Regards, GM Team.

Source: https://forum.nostalrius.org/viewtopic. ... nt#p253013

by Pottu » Thu Feb 25, 2016 4:33 am

Because it was hacked. It will not be unbanned. Create a new one if you want and this time take account security more seriously. For example, don't use your forum name as your account name for starters.

The GM team.

Source: https://forum.nostalrius.org/viewtopic. ... 42#p253021

by Pottu » Thu Feb 25, 2016 4:37 am

Unfortunately we do not restore lost characters. Maybe have a serious discussion with your brother.

The GM team.

Source: https://forum.nostalrius.org/viewtopic. ... nt#p246566

by Benevael » Tue Feb 16, 2016 9:30 am

Greetings,

Compromised means the account has been hacked, shared, sold, or otherwise accessed by more than one person. Although we do not go into details about how we determine this, it is not based simply on whether your IP address changes.

Regards, GM Team.

Source: https://forum.nostalrius.org/viewtopic. ... nt#p241109

by Leythia » Tue Feb 09, 2016 11:39 am

...

Since account security is solely the responsibility of the account owner, we will also not recover lost/hacked accounts.

Best regards,
GM Team.

[Benevael]

Greetings,

The players that have responded are all correct. Sorry for your loss. Please change your passwod and review your security practices to make sure it doesn't happen again.

Regards, GM Team.