[Banned] Kunoichî pvp

[Banned] Kunoichî pvp

by ikkiphoenix » Mon Mar 07, 2016 8:55 pm

Hello,

i am playing with my demo and found my account closed and banned when disconnect and want reconnect.

Thanks for help !
ikkiphoenix
Tester
 

Re: [Banned] Kunoichî pvp

by Benevael » Tue Mar 08, 2016 12:52 am

Greetings,

Your account has never been banned. Most likely you tried to log in too many times with an incorrect password. Wait some time and try again with the correct credentials, or if you cannot remember your password you can reset it at https://en.nostalrius.org/password.

Regards, GM Team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
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Benevael
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Re: [Banned] Kunoichî pvp

by ikkiphoenix » Tue Mar 08, 2016 6:14 am

When i connect with my password, and see my account on your website, they say me, i am banned. I retry this morning and i can't connect again with my account.
I really want up tonigth when i am back. Don't know why i have this problem.

Please fix it.

Thanks for help !
ikkiphoenix
Tester
 

Re: [Banned] Kunoichî pvp

by ikkiphoenix » Wed Mar 09, 2016 4:14 pm

Please Up topic !
ikkiphoenix
Tester
 

Re: [Banned] Kunoichî pvp

by Pottu » Wed Mar 09, 2016 8:01 pm

Try once writing your password deliberately wrong. If you then get a different error message, try again with the correct password. Report back if it works.

The GM team.
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Re: [Banned] Kunoichî pvp

by ikkiphoenix » Fri Mar 11, 2016 12:04 pm

Hello,

I try like you say but i have the same error with a wrong password.

Thanks for help to correct this. Two days i can't play :'(.

Thanks again for your time :D
ikkiphoenix
Tester
 

Re: [Banned] Kunoichî pvp

by Benevael » Sat Mar 12, 2016 12:36 am

Upon taking another look, this account has now been banned for botting. That's the reason your passwords are not working, at least now.

Note that it is possible that your E-mail was hacked, the hacker changed your account password, and then the hacker botted with the account. This would explain your password not working followed by ban for botting. If that's the case, you need to review your account security practices, make sure your E-mail is not compromised, and remove any trojans or keyloggers from your computer.

If you went to a site advertised in game that purported to offer some Nostalrius Begins service, this may be the root cause. There are phishing sites that will try to gain your E-mail.

Regardless of whether it was you botting or a hacker, the ban is permanent and will remain on the account.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
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