account being stolen

[zs39119126]

dear GM
my account has just being stolen，can i get items back？at least who get my itms should be punished


NAME---Relived PVP

[Dumptruçk]

Post your character name and server so the GMs can better assist you in finding out who possibly stole your account.

In terms of retrieval.

Terms of Use state.. https://en.nostalrius.org/terms-of-use

A. Account security

The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Nostalrius staff does not recover hacked accounts. You should:

Never share your account information;
Have a unique and complicated password that does not exceed 16 characters;
Connect yourself from a secure computer and network;
Never download unsafe files that might contain viruses/malware.

III. Character/Currency/Item restoration

Nostalrius staff will not recover any lost characters, regardless of circumstances. We do not recover any lost items or currency except raid items with the rarity of Epic and above which can be restored in the case of a Server crash/roll-back, providing an in-game ticket is sent to us which fulfills the following conditions:

We will not restore the lost loot if the ticket does not meet all the requirements. Falsified information will lead to immediate account closure.
Exact date of the raid;
Screenshot of the raid ID;
Screenshot of the loot & complete list of raid members;
Name of the player who received the item.

[Benevael]

Please do not hijack threads

And by the way, Dumptruck you selfish prick. Can you stop being the wise guy and spam this utter bullshit whenever you find a thread like this? Have some god damn manners and be nice to the people losing everything they got, instead of riding around your "I told you so"-horse.

I deeply despise people like you, god damn hyena.

[Wrathran]

dear GM
my account has just being stolen，can i get items back？at least who get my itms should be punished

You need to share a >character name< and what server you play on (pvp/pve) for the Game Masters to be able to investigate. They will not restore any lost gold/items but it could be a comfort knowing that you have helped to get the goldsellers banned.