Unable to connect/ Bad credentials

[Acedeep187]

Im having issues here, It's no longer saying I'm banned but now it keeps saying unable to connect and when I went to the site to change my password It's saying bad credentials. I dont understand what's going on here I was able to log in earlier and play just fine? Please any info or help here?

[AverageJoe]

"Unable to connect" in the WoW login screen typically means you're using an incorrect password.

"Bad credentials" on the Nostalrius website also means your password is incorrect.

If you keep logging in WoW unsuccessfully, you'll get temporarily IP banned from the server that lasts about 15 minutes. You can either try really, really hard to remember your password or wait 10 days out from your last successful login and try to reset the password to something much simpler.

[Acedeep187]

Okay I keep trying to reset my password and it's not going through? So I have to wait 10 days? I am starting to fear maybe someone is trying to steal my account? I dont know what to think

[AverageJoe]

Do you have any friends or guildmates in real life you can ask if they see one of your characters online actively playing when you're not logged in?

[Acedeep187]

I dont...

[Acedeep187]

Do i have to wait 10 days to change my password?

[Acedeep187]

So my friend told me my character is online in game...So it seems someone stole my account?

I can't change my password? I've tried over and over through the email option and it isn't going through?

Can I get some help here ? Please?

[Abathur]

Salutations Acedeep187.

We apologize for the delayed response. Unfortunately, we cannot assist you with this as we do not recover lost and/or hacked accounts. Please ensure that your accounts are sufficiently protected in the future and that no other person other than yourself has access to it by:

• Never sharing your account information;
  
• Having a unique and complicated password that does not exceed 16 characters;
  
• Connecting yourself from a secure computer and network;
  
• Never downloading unsafe files that might contain viruses/malware.

Regards,
GM Team.

[Acedeep187]

Unbelievable, I cant believe there's nothing y'all can do.

[SizzlMyNizzl]

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