Permanently banned. No idea why.

Permanently banned. No idea why.

by semcdun » Fri Mar 18, 2016 9:59 pm

Hi, I went to sleep last night after playing. Tried to log in today and I was permanently banned.
- I checked account details on the website and can confirm it says "permanently banned"
- Character: lots, Mogrid Crisp Baigan
- Sever: PvE

Any information or reason as to why I got banned would be nice. Hopefully it was just an error and
I can get on and play again.
semcdun
Tester
 

Re: Permanently banned. No idea why.

by Cabotage » Sat Mar 19, 2016 11:34 am

Greetings,

The account associated with Baigan was banned for gold trafficking. If you would like to appeal, please provide information about recent transactions that might have triggered this.

Regards,
The GM Team.
User avatar
Cabotage
Game Master
Game Master
 

Re: Permanently banned. No idea why.

by semcdun » Sat Mar 19, 2016 12:47 pm

Yes I would like to appeal it please.

I'm sure Baigan was only around lv 20 with very little money.
I've mostly been questing with a friend Holylove.

If you can check my /ignore list over my characters you'll see that I actively ignore gold sellers and if you can see my chat log somehow, you'll see that I actually complained about the amount of gold sellers.

Can't think of any transactions that could have triggered this. I sometimes send small amounts of gold between characters but that all gets spent on skills and levelling professions.

I really hope this gets resolved =/
Thanks.
semcdun
Tester
 

Re: Permanently banned. No idea why.

by semcdun » Mon Mar 21, 2016 11:01 am

I've seen a few replies suggesting you can get flagged for gold trafficking if you talk in some of the chat channels.

I do remember making some jokes about leveing and stuff, just incase this helps you guys track down why I was banned.
semcdun
Tester
 

Re: Permanently banned. No idea why.

by Cabotage » Tue Mar 22, 2016 1:43 am

Greetings,

My apologies, this account was banned as a result of the recent gold seller hack wave. Which could mean you may have been hacked.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.
User avatar
Cabotage
Game Master
Game Master
 

Re: Permanently banned. No idea why.

by Ithlien » Fri Mar 25, 2016 7:06 am

Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team
Industrial Level Rule Book: https://en.nostalrius.org/terms-of-use
User avatar
Ithlien
Sergeant Major
Sergeant Major
 


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