Account close.

by **Secura** » Wed Mar 16, 2016 2:50 pm

Character name: Frozties 60 gnome mage

when i try logging into wow it says my Account have been closed.

and when i try to login on the homepage it says Login failed! Bad credentials.

i have tryed to reset the password to my email but dont seem to work

by **Benevael** » Fri Mar 18, 2016 1:34 am

Greetings,

The account associated with Frozties on the PvP server was banned for gold trafficking. If you would like to appeal, please provide information about recent transactions that might have triggered this.

It's possible your E-mail could be compromised, so check for that if the password reset is not working. Also make sure you computer is free of any malware such as keyloggers.

If you did in fact buy gold, just let us know that as well, as it saves us time.

by **Secura** » Fri Mar 18, 2016 2:06 pm

well it is my 2nd account that i use most of the time to farm dm:e and ZG coins

cuz my main char are a healer witch anit that best to farm whit so have traded some gold over to my paladin Avelice and my druid Secura

but have not been online for 2 weeks and then i tryed to login and it was banned...

by **Mortadela** » Fri Mar 18, 2016 2:13 pm

All the 3 characters (Frozties, Secura, Avelice) are the same person, playing in the same guild - Coalition. The gold was farmed legit - recheck and unban. Thanks.

by **Benevael** » Sun Mar 20, 2016 1:45 am

Thank you for this information.

Looking at the accounts, it seems like the account associated with Frozties was hacked, and the person accessing the account conducted illegal gold transactions. Unless you happened to visit to Guangdong China recently. We recommend you change the password on the other accounts to protect them.

We are still working on solutions for this issue, so I will leave this thread open. We will make a final determination and get back to you in this thread.

by **Secura** » Sun Mar 20, 2016 5:57 pm

i did not visit Guangdong or china.. only been a trip to norway

and i have changed the password on my 2 other accounts

thanks for the info and fast respon

by **Benevael** » Tue Mar 22, 2016 9:02 am

Greetings,

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

by **Ithlien** » Fri Mar 25, 2016 7:27 am

Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team

Account close.

Account close.

Re: Account close.

Re: Account close.

Re: Account close.

Re: Account close.

Re: Account close.

Re: Account close.

Re: Account close.