Account was banned?

[timlee]

Dear GM:

My Account was banned?unable to connect,I don't know why,check my account plz.
PVP server,CharName:Quiettimes
recent transactions: archemical transmutation every day,sold it by ah
Help!plz! Thank u so much!

[Cabotage]

Greetings,

The character Quiettimes on the pvp server has never been banned. You (or someone else) may have attempted to log in too many times with an incorrect password. Wait 30 minutes to an hour and try again. If you can't remember your password you can reset it at https://en.nostalrius.org/password

Regards,
The GM Team

[timlee]

Thank you for your reply!
After I reset the password, I still can't log in.I'm trying to login to the Forum,but remind me “Login failed! Bad credentials”.
looking forward to hearing from you.Thanks a lot!

[Zecov]

I'm having the same issue - was in an AB last night and right as it ended I got insta DC'et and now am getting the "Disconnected from server" message every time I try to log in.

[randomguy]

Same for me, should I make a seperate post or?

Also, is webpage login same as ingame acc/pw? Made my acc a year ago, can`t remember anything. If it`s same as ingame acc/pw, I can`t get in either, says bad credentials.

[Benevael]

Greetings,

Try changing your country lock setting. You can do this by requesting a password reset at https://en.nostalrius.org/password. It will send you an E-mail, and when you click on the link in the E-mail, you will need to update your password and select a new country lock setting.

If the country lock is not working for you, then set it to 'No Country Lock' and make sure the password you choose is complex.

Regards, GM Team.

[crissys]

This country lock is not working properly, when i select that option, i wont be able to login. I keep getting this message "Disconected from server", as if i am not from the country i selected ?? but ofc i am in that country! Can someone explain to me how to make this work?

[Benevael]

Did you try setting the lock to "No Country Lock" ?

[crissys]

Thanks for the repply, i made a post, and a GM helped me with this, and it seems it might be something on my internet provider or sumething like that, and there is nothing i can do. So i wont be able to use that option

[Uzephi]

Suggestion. Use a ping plot program, or you can run in window command line (if you are savvy enough, below is the command to plot to the login server). I personally use the below linked software to ping plot. See if Destination address is reachable. If it isn't try a free VPN, like VPNbook and run it through a European VPN.

https://www.pingplotter.com/download.html

Go to start menu > run (search for newer windows versions) type "cmd", then run cmd.exe



Once in cmd, type "tracert login.nostalrius.org" and see if it times out (like shown in the image, went 30 hops and not reachable) or completes the loop. If it doesn't complete the loop, use a VPN to login. A few of the nodes routing to the server have been giving issues, so best to use a VPN until you get a clean ping plot (traceroute).