Banned for no reason: Talody

[Neddih]

Hello,

I created my account yesterday and today I was playing for a few hours and suddenly when I entered SW and asked "where is the mining trainer in SW?" in trade chat I got disconnected and couldn't login back into the game because I was "permanently banned". I would love for someone to look into this.

Thank you.

[Nelythia]

You probably got banned by the ChatSpam detection.

This system is in place to combat goldseller spam accounts. Unfortunately it sometimes bans new players/accounts as a false positive.

A GM will probably unban you soon. After you got unbanned try to avoid using public chat channels below level 15.

[Neddih]

Hmm yeah I guess it's understandable. Thanks for replying.
Also, how long will it take for me to get unbanned?

[Nelythia]

A few hours up to a day max.

If you prefer to create a new account and play that while you wait, you can do that of course.

[Tyrael]

Greetings,

Account unbanned.

Regards,
GM Team.