Account not working

Account not working

by qwerasdf » Wed Mar 23, 2016 8:42 am

Horde PVP Pënëtrator

Account keeps disconnecting.

Is this account banned?
I havent changed Ip address
I havent bought or sold gold.

I have sold some felcloth gloves for 200g

I was disconected about an hour ago.
1:40 Am
qwerasdf
Tester
 

Re: Account not working

by Cabotage » Thu Mar 24, 2016 11:49 am

This account has never been banned
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Cabotage
Game Master
Game Master
 

Re: Account not working

by Benevael » Sun Mar 27, 2016 12:17 pm

Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
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Benevael
Game Master
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