Can't login

Can't login

by BlappleJack » Thu Mar 24, 2016 5:38 pm

I get disconnected immediately after trying to login.

I went to the homepage and checked my account and I'm just greeted with: Hello "AccountName"!
Enjoy your stay on Nostalrius!

Character name: Wholuhoop
Realm: NOSTALRIUS BEGINS PVP

(sorry if this isn't in the correct forums, I'm not used to using these things)
BlappleJack
Tester
 

Re: Can't login

by Benevael » Sun Mar 27, 2016 12:44 pm

Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
User avatar
Benevael
Game Master
Game Master
 


Return to Account issues