it says account has been closed. i havent played on this acc a while 5 or 6 months. My charracter name is Copatá lvl 60 shaman. Could you tell me what happend with my acc ? Thx your gamer
account banned
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account banned
Hello GM team i have a question about my acc. Cant log in it says account has been closed. i havent played on this acc a while 5 or 6 months. My charracter name is Copatá lvl 60 shaman. Could you tell me what happend with my acc ?
Thx your gamer
it says account has been closed. i havent played on this acc a while 5 or 6 months. My charracter name is Copatá lvl 60 shaman. Could you tell me what happend with my acc ? Thx your gamer
- copata
- Tester
Re: account banned
Greetings,
Your account has never been banned. But it has been logged in as recently as February 1, 2016. Note that there was a period over the weekend where the login server was down, but that has been resolved.
If you are still having problems logging in, then there are two common reasons that might be the cause:
The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.
The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.
Regards, GM Team.
Your account has never been banned. But it has been logged in as recently as February 1, 2016. Note that there was a period over the weekend where the login server was down, but that has been resolved.
If you are still having problems logging in, then there are two common reasons that might be the cause:
The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.
The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.
Regards, GM Team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
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Benevael
- Game Master
2 posts
• Page 1 of 1