Trying to Reset IP lock and Password

Trying to Reset IP lock and Password

by dubber » Thu Mar 31, 2016 3:46 am

Trying to reset my password and IP block on my account. It is saying that the email has been sent; however, I have not received the verification email. I have checked ALL of my email folders. If a GM could please help I would greatly appreciate it.

Thank you!

Character: Dubber
Server Nostalrius PvP
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Re: Trying to Reset IP lock and Password

by Benevael » Sun Apr 03, 2016 4:08 pm

Greetings,

Not sure how to help you here. If the system says a mail has been sent, it most likely has. You mentioned you checked all folders (which we assume means you checked the junk folder).

Check to make sure your mail is not forwarded. In some cases that could be the problem.

Regards, GM Team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
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Re: Trying to Reset IP lock and Password

by dubber » Sun Apr 03, 2016 4:20 pm

Benevael wrote:Greetings,

Not sure how to help you here. If the system says a mail has been sent, it most likely has. You mentioned you checked all folders (which we assume means you checked the junk folder).

Check to make sure your mail is not forwarded. In some cases that could be the problem.

Regards, GM Team.


I have tried absolutely everything and the only option I am left with is for you guys to either unlock any IP region lock that was placed on the account, or make an entire new account... obviously not wanting to level all the way up again so that would be pretty cool if you guys could manually remove the ip lock.
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Re: Trying to Reset IP lock and Password

by dubber » Mon Apr 04, 2016 2:17 pm

*Bump*

I''ll donate $50 right now to nostalrius if my IP lock on my account is removed.
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