Banned for NO REASON. Help ASAP

[NotHawthorne]

Character Name: Nishh
Server: PvE

I was playing with a few friends in Duskwood when I got combat-locked. Exited the game, tried to log in. Unable to connect. Tried to log in maybe 20 more times before I got an "Account Closed" message. Why? WHY?

NOTE: I was playing on my phone's 4G WiFi Hotspot at the time. Maybe it has something to do with that?

I would like to get back online as soon as possible please.

[Benevael]

Greetings,

Your account has never been banned.

If you are still having problems logging in, then there are two common reasons that might be the cause:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.