E-mail and account STOLEN

[Dempsy]

dear Gm , please help me , my account and e-mail is stolen ,tell me what to do, and where can I talk to you

please help me to recover my account .

Thank you for your patience.

[Mencius]

They need your character name and server you play on.

[Benevael]

Greetings,

Please provide the name of a character on the account so that we can have a look.

Regards, GM Team

[Dempsy]

character name is Haiwen

[Benevael]

Thank you for this info.

This looks like the account was banned due to the recent gold seller hack wave.

Please first recover your E-mail and make sure it is secure. You will want to change the password on the E-mail account with the provider. Then please verify that your computer is free of malware. Finally, change the password on your account at our password change page, https://en.nostalrius.org/password.

Once all this is done, please get back to us in this thread.

Regards, GM Team.

[Dempsy]

Dear Gm , i have recover my e-mail , and have secure my PC and my e-mail . now for unlock the account ?

[Dempsy]

and i have cheange pass on my account wow nostarlius

[Benevael]

Thank you for this, noted. We will get back to you in this thread when the status on your account changes.

[Dempsy]

I thank you for your patience , and for the availability