Disconnectin on login!

[asoga]

It seems like I have the same problem as many others here, which makes me auto disconnected on login. I don't know if this is because I have been reported by someone, or something else. So I'll post my characters name here and hope that I'll either get a reason for the ban, or an unban

Character: Grasslover (pvp)

[uddmane]

Hello!
I have the exact same problem as you have. As soon as I try to log on I get disconnected (on both my accounts).
Even when i try to log on to the website it says "bad credentials", except for when i log on to the forums...
Hope we will get some help soon!

[Benevael]

Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.

[uddmane]

So I fixed one of my accounts by removing IP lock. But I don't get any e-mail when I try to remove the lock on my other account. Is this an issue from my side, or yours? I've obviously checked my junk box and everything.

[Benevael]

Most likely something is preventing you from finding the E-mail. Is the E-mail address the same as with your first account?

[uddmane]

No, It is a different e-mail adress. I have whitelisted the e-mail adress, tried everything. Is it possible to change the adress to something else?