I cannot loggon my account

I cannot loggon my account

by kay990879 » Fri Mar 18, 2016 12:03 am

Hi,GM
I cannot log in my account since this evening. I do not know what happened until now. Does my account get banned?
name of my character: Timmyryuu
kay990879
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Re: I cannot loggon my account

by kay990879 » Fri Mar 18, 2016 9:24 am

can anyone help me ?
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Re: I cannot loggon my account

by Eligius » Fri Mar 18, 2016 11:28 am

What is the error that comes up when you try to log in ingame?
Is it something like "account closed", or something like "bad credentials"?
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Re: I cannot loggon my account

by kay990879 » Fri Mar 18, 2016 3:09 pm

Eligius wrote:What is the error that comes up when you try to log in ingame?
Is it something like "account closed", or something like "bad credentials"?

It is said that my account has been closed.
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Re: I cannot loggon my account

by Eligius » Fri Mar 18, 2016 4:29 pm

You have been banned for some reason, try to log on the website and click account, it will show the reason
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Re: I cannot loggon my account

by kay990879 » Fri Mar 18, 2016 4:33 pm

Eligius wrote:You have been banned for some reason, try to log on the website and click account, it will show the reason

I did that already, but it just tells me to Enjoy your stay on Nostalrius!
I think I am not banned permanently. but yes for some reason.
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Re: I cannot loggon my account

by kay990879 » Fri Mar 18, 2016 9:03 pm

can anyone help me ?
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Re: I cannot loggon my account

by Eligius » Fri Mar 18, 2016 9:13 pm

You will have to wait for an official answer, GM are busy right now with the big security breach, dozens and even hundreds of accounts have been hacked... I hope yours isnt one of them..
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Re: I cannot loggon my account

by kay990879 » Fri Mar 18, 2016 9:31 pm

Eligius wrote:You will have to wait for an official answer, GM are busy right now with the big security breach, dozens and even hundreds of accounts have been hacked... I hope yours isnt one of them..

I have no idea. I will wait for their response and want my topic to appear on the first page. Anyway, thank you!
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Re: I cannot loggon my account

by kay990879 » Sat Mar 19, 2016 4:20 am

pls
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